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Dewitt Company - RMA Process Clerk

General Summary:  The Process Clerk administers all order-related claims, and is the primary point of contact for customers who report fulfillment errors.Essential Functions:Receiving, reviewing, investigating, and resolving customer claims.Arranging for the repair, reshipment, or return of damaged or defective products.Completing inventory-related research tasks.Resolving customer claims, and maintaining detailed and complete claims records.Initiating and managing all claims for credit with third-party