General Summary:
The Process Clerk administers all order-related claims, and is the primary point of contact for customers who report fulfillment errors.
Essential Functions:
- Receiving, reviewing, investigating, and resolving customer claims.
- Arranging for the repair, reshipment, or return of damaged or defective products.
- Completing inventory-related research tasks.
- Resolving customer claims, and maintaining detailed and complete claims records.
- Initiating and managing all claims for credit with third-party carriers.
- Tracking missing or re-shipped items as necessary.
- Providing regular and accurate updates to customers regarding the status of their claims.
- Performing various accounting-related and quality control tasks as assigned.
Experience and Skills:
- Proficiency with Microsoft Excel and Word.
- Strong computer skills.
- Demonstrated success in an order management and/or customer service-related role.
- Excellent planning and organizational skills.
- Superior verbal and written communication skills.
- General understanding of warehouse shipping and receiving practices.
- Ability to effectively self-manage and to complete tasks with the highest degree of accuracy.
- Excellent under pressure, ability to maintain a calm demeanor, and capable of learning and consistently applying administrative operating procedures.
Requirements:
- High School Diploma or G.E.D. Required
- 2-3 years’ experience in consumer goods, commercial shipping, or office administration.
- May be standing, sitting or walking for extended periods of time.
- Extensive time working in front of computer monitor.
Working Environment:
- Office.
- Warehouse.
Excellent Compensation and Benefits Package.
- Full-Time, Hourly Position.
- $20.00-$22.00 per hour, DOE.
- Employee Gainshare Program.
- Paid holidays, vacation, and PTO.
- Employee-sponsored health, dental and vision coverage.
